@inproceedings{Augustine:2012:ODV:2187980.2187983,
 author = {Augustine, Eriq and Cushing, Cailin and Dekhtyar, Alex and McEntee, Kevin and Paterson, Kimberly and Tognetti, Matt},
 title = {Outage Detection via Real-time Social Stream Analysis: Leveraging the Power of Online Complaints},
 booktitle = {Proceedings of the 21st International Conference on World Wide Web},
 series = {WWW '12 Companion},
 year = {2012},
 isbn = {978-1-4503-1230-1},
 location = {Lyon, France},
 pages = {13--22},
 numpages = {10},
 url = {http://doi.acm.org/10.1145/2187980.2187983},
 doi = {10.1145/2187980.2187983},
 acmid = {2187983},
 publisher = {ACM},
 address = {New York, NY, USA},
 keywords = {outage detection, social stream media analysis},
}